Terms and Conditions


These detailed Terms and conditions below (hereafter known as "General Conditions") determine only the contractual relations between all user customer Urzemel.com site (hereinafter referred to as "Customer") and the Urzemel trader who belongs to the Company Urzemel Unipessoal Lda, Number VAT Intra EN 508322405 (hereinafter referred to as 'Urzemel').

The general conditions of sale are the only ones to be applicable and replace all other conditions, except prior agreement, expressed in writing. The Urzemel can punctually modify certain provisions of its general conditions, and we also need it to be re-read every visit in Urzemel.com site (here called "Site"). Place an order on the site means agree to and accept all the terms and conditions herein.

Connecting to the site, the client undertakes to respect the terms and conditions as well as the Conditions of Use.



As you navigate through our site, the client undertakes to make a responsible use that does not jeopardize the integrity of the site, thus avoiding jeopardizing access to the site and its contents.

The site should never be used in a way that could damage the image of the brand, the Urzemel or its customers. The site should not be used for criminal, fraudulent purposes in any illegal activities (including copyright violations, trademark, patent and / or privacy) or any other manner that could jeopardize the integrity of others.

The site and its contents are protected by Portuguese and international laws of copyright.

Only electronic copies or site content impressions are allowed for purposes which may be designated as commercially informative to the consumer. Copy, modify, or distribute any content from the site without prior authorization Urzemel is expressly prohibited.

Despite efforts to avoid these situations, typographical errors or omission errors can always happen in prices, descriptions and / or images. The Urzemel, reserves the right to correct these errors and to change any content, term or condition available on the website whenever it deems necessary. These conditions can not affect the legal rights of consumers.



To register on the site, please use the "Register" option and enter the requested data. The registration process is quite simple. We collect only the information necessary to be able to identify, contact and provide a quality service and personalized service.

The process comprises two phases:

1) Introduction of the information requested by site

2) Registration Confirmation: after entering the requested information, you receive the email address you have given us a message that will allow you to activate your account on the site

The customer is responsible for access to your account information (user name and password) to ensure the confidentiality of their data.

Registration is mandatory to buying anything.



 Through the "Account" you can view or change your personal data, edit your list of addresses, see the orders placed or change your password.

 In case of improper use of the site and whether the applicable legal procedure, the Urzemel reserves the right to particular proceed to cancel user registration, removal orders and any other type of content.

The Urzemel guarantees the confidentiality of all data supplied by its customers. The collection and processing of data is carried out safely, preventing its loss or manipulation.

The Urzemel not disclose or sell customer data to third parties, that all information is confidential. Access to information is restricted, and this is used only for communication with the customer, processing of your orders, namely: payment, shipping and after-sales service.

All customers have the right to access, rectification, cancellation and opposition of their data. If you wish, at any time, no longer be part of Urzemel database may exercise this right through a simple e-mail to: comercial@urzemel.com.



All orders placed in www.urzemel.com will be made via the Internet at website: www.urzemel.com 24 / 24h and 7/7 days. The customer will receive, via email, a confirmation of the request made and the confirmation of their availability.



The sale prices listed on the site are in euros, with taxes and fees included. Delivery fees are charged to the customer and are charged at the end of the application, depending on the selected products and final value and the delivery location.

The Urzemel reserves the right to change prices at any time, but will always apply the price indicated on the site at the time the customer makes the request. The website reserves the right to modify at any time the information and commercial offer presented on: products, promotions, commercial conditions and services.



The Urzemel respects the terms of an order as long as there is stock availability. In the event of one of the products ordered not be available in stock, Urzemel will contact the customer by email or telephone within 48 hours from the date of application, in order to inform the new deadline of product or have them altered by another similar.



The Urzemel use as means of payment bank transfer, ATM or Tell refund.

The payment of the purchased products and shipping-related expenses must be made within 48 hours, after which the order is void.

Payment by bank transfer is subject to the following conditions:

1. After making a bank transfer should be sent a copy of the receipt by email to comercial@urzemel.com indicating the order number.

2. Once the payment is confirmed, the Urzemel shall billing and shipping to the address indicated.